Already, many dealers do not question the fact that the caller on the phone is a potential buyer, who probably decided on a purchase. Therefore, for any car dealership is important not to lose a client at this phase. But, unfortunately, still not all the leaders have brought to the attention of sellers that claim. In addition to the work of the manager, we evaluated two parts: a website – on a submission of cars on site and truthful in their prices, and "Secretarial unit" – the speed connection to the seller. Detail the technology and the importance of this process we have described in the preceding our rating. Then our study of dealer networks coincided with the beginning of the crisis on automotive market.
Plans Auto-Dealer.ru was figuring out how sellers the most popular brands in Russia include the buyers. Unfortunately, our analysis revealed that most companies are simply spoiled customers who were willing wait in line cherished cars for months. We met not only indifference to myself, but sometimes even arrogant. Came the turn of the spring ratings, and we saw positive signs. Dealer Network demonstrated a level of quality work. Undoubtedly, the merit of a high result is in large holdings, which developed their own standards of communication with customers.
For example, a network of dealers Mazda / Mazda, consisting just of such holdings, again rose to the occasion. Filed under: Samsung Electronics. The result was even higher than the previous one – 105.13 points. In such companies, everything is perfect: from the call-center, ending the work of managers. Vendors showed their best, trying not to miss a single client. The crisis has forced the weaker companies leave the market. This became especially evident in the dealer network Renault / Renault. Its composition is much reduced, and remained the company, whose efforts, the network and took second place in our ranking – 103.86 points. Dealer network Nissan / Nissan, conceded Renault / Renault, won the third place ranking with a higher result than last time – 103.66 points. A special merit of this result for holdings "Major", "Genser" and "U + Service. more>>