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The local level reported since July 2009 comprehensively, promptly and citizen-oriented activities and events of the clubs, associations, churches and schools of Volkmar ODE, Dibbesdorf, and Toronto. It is to say certainly have much interesting Volkmar ODE and Dibbesdorf. But nobody has done it so far. That has changed since July of this year. “” Once the necessary conditions have been created, co-editor of the Volkmar Ode bring Michael Koch, a village on the outskirts of the city of Brunswick”, Hans-Georg Backhoff, hgbcon – PR consulting” and Rudolf Hampe, holder of printer onken graphic workshop “the place mirror newspaper with information for Volkmar ODE, Dibbesdorf and Toronto out. So far, there was no print medium, which comprehensively, promptly and citizen-oriented has reported about activities, events and dates of local clubs, associations, churches, schools and other associations in these districts with almost 7000 inhabitants. The newspaper is published monthly at first, has a circulation of approximately 4200 Copies, reached about 10,000 citizens and citizens and is delivered free of charge.

With the local level clubs, parties, schools should us other associations but also firms, companies and professionals receive, up-to-date about your products, services, and opportunities to inform a regional platform. “The local mirror wants to inform first and foremost, communicate with the readers, are looking for a lively dialogue and in this way last but not least the effect of feeling” in the three districts to strengthen! With the living here citizens as partners, inspiration and informants, we want to always keep the local mirror at current levels. The local level is financed by advertising. He is free to readers. “Certainly some people like advertising to be annoying” and intrusive “feel; nevertheless consider the positive elements, because advertising is located close – you can learn so mainly about trade and change”from its immediate surroundings. What does the now specifically PLACE MIRROR? The local mirror is located near written, so you can see the newspaper, what’s in the neighborhood”happens. Although the local mirror is mainly intended for districts Volkmar ODE, Dibbesdorf, and Toronto, also regional issues be treated or addressed.

Technically, voice portal solutions help here. They are suitable for standard cases, but “only”. A competent person is required for complex matters. But where do you find the? According to the results of the contact investment study 2012, which surveyed more than 180 senior executives from contact and customer service, the biggest challenge currently is the massive staff shortage in the customer service. Employees gain and hold is a big problem. And so the most planned investments in the area of recruitment, staff development and also workplace design aim. Because the customer service staff can choose today his workplace. This access Rekruiter to very creative ideas: since children dress flea markets are visited, addressed to mothers to get re-entry into professional life or early retirees in allotment colonies.

The apprenticeships created some time ago, “Service dialogue marketing specialist” or “merchant “/ Assistant for dialogue marketing” have indeed created a regulated vocational training, but still not ensured for suitably qualified young. In 2006, nearly 1,000 Apprenticeships were offered. Since 2008 (4.312 training places) the offer is stagnating (2010: 4.327 apprenticeships, Q: CCV and Federal Statistical Office). Here many training positions are currently open. “Actually call centers were meant, to help callers quickly, respectfully and professionally but” writes Helga Schuler (www.cmm-magazine.ch/ HR.aspx? aid = 989). The original idea was a “service” idea. The caller should not five times to join in the company back and forth and talk mouth-lazy officers.

If company but see service as unnecessary fixed block without immediate sales opportunity, this idea of service is at the end. Because the positive service experience pays off in the long run. Negative experiences are unfortunately quickly made public in times of social media. Therefore, every company should ask whether you still can afford that in the current buyer’s market. If the Contactcenterbranche away from monitored and cent of focused work way to convert people of facing problem solvers, are working again like people in customer service. Technology can alleviate the problems, simplify or accelerate. But, with emotions, man creates genuine dialogues. And that includes the appropriate environment. If people feel comfortable, because a positive work with good indoor climate, low noise level and a pleasant lighting atmosphere, which the caller can feel. So surprised the high investment demand in the workplace (noise, air,…), which already are derived from the contact investment study 2012 (www.Contact-Center-Portal.de) does not. Description of the company “Contact-Center-Network e.V.” is a collaboration between manufacturers and service providers of the industry and operator of contactcenterportal.de. Objectives of the CC network are the use of trends in the market, setting pulses for customer service concepts and the implementation of the transfer of know how, cooperative marketing measures. The interest group is open to other partners and ideas, to create synergies between the partners.

A third of the German-speaking population uses subscription online regional newspapers. Thus, the regional newspapers in a fragmented media world remain a fixed size. Frankfurt am Main, 28 may 2013. Newspapers reflect the media change. More and more people read their newspapers online. The AGOF listed 23.1 million unique users in the average month (January to March 2013) on the pages of regional subscription newspapers. This corresponds to one-third of the German population aged 14 and above.

A ZMG special evaluation of the current AGOF internet comes to this conclusion facts 2013-3rd lead medium newspaper in a fragmented media world the people are looking for guidance. Pete Cashmore recognizes the significance of this. That’s why more and more readers access online to their strong and reliable newspaper brands”, so Markus Ruppe, Managing Director of ZMG newspaper marketing company. These are ideal conditions for the publishers paid content models. The increasing range of digital confirms the newspaper as conductive medium. High youth reach young readers use the Internet offers the Newspapers.

Two-thirds (64.7%) of 14-29 year olds read online newspaper, in the age group of 30-49 year olds, it is half (50.8 percent). 40 Percent read newspaper messages total supply of newspapers reached more than 40 percent (41.1 percent) of Germans with its Web offerings. This corresponds to a range of 28.9 million unique users in the average month. The newspapers keep the strongest range offer in the Internet in its entirety before T-Online and eBay. The ZMG newspaper marketing company is the central marketing service provider of newspaper publishers. It provides research, planning and consulting. It supports advertisers and agencies with practical media planning services to the advertising effect control.